Terms & Conditions

Last Updated: 13 March 2026

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Welcome to GutFactor.co.uk. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products.

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use GutFactor.co.uk if you do not accept all of the terms and conditions stated on this page.

1. Interpretation and Definitions

• "Company," "We," "Us," "Our" refers to Gut Factor Ltd, registered in [Insert Country, e.g., England and Wales] with company number [Insert Company Number] and registered address at [Insert Registered Address].

• "You," "Your" refers to you, the person accessing this website and/or purchasing a product from us.

• "Goods" refers to the products offered for sale on our website (e.g., gut health tests, supplements, or information products).

• "Website" refers to GutFactor.co.uk.

2. Business Information

GutFactor.co.uk is operated by:
the Gut Factor by Tom Coady
[Insert Registered Address]
[Insert Company Registration Number]
Contact Email: [Insert Email Address]

3. User Eligibility

By using this website, you represent that you are at least the age of majority in your country of residence (typically 18 years of age) or that you are accessing the site under the supervision of a parent or guardian.

4. Products and Services

We reserve the right to modify or discontinue any product or service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of any product or service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy (see Section 8).

5. Health Disclaimer

The information provided on GutFactor.co.uk and any products or tests purchased from us are for informational and educational purposes only and are not intended to be a substitute for professional medical advice, diagnosis, or treatment.

• You should always consult a qualified health professional (such as your GP or a registered nutritionist) before making any decisions about your health or starting any new health regime.

• If you have a medical problem or suspect you have a medical condition, you must contact a qualified health professional immediately.

• We do not claim that our products or services can diagnose, treat, cure, or prevent any disease.

• Results from any test purchased through our site are not a medical diagnosis. They are intended to provide insights into your microbiome to help you make informed lifestyle choices in consultation with a professional.

By purchasing our Goods, you acknowledge that you are doing so voluntarily and assume full responsibility for your choices and actions.

6. Orders and Contract

• Invitation to Treat: The information on our website constitutes an invitation to treat. Your order is an offer to purchase goods from us.

• Acceptance: Your order is only accepted by us, and a legally binding contract is formed, when we dispatch the Goods to you and send you a confirmation email confirming the dispatch. If we cannot supply the Goods, we will inform you as soon as possible.

• Accuracy: It is your responsibility to ensure that all information you provide to us when placing an order, including your delivery address, is accurate and complete.

7. Pricing and Payment

• Prices: All prices are listed in Great British Pounds (£) and include VAT (Value Added Tax) where applicable at the current rate.

• Changes: We reserve the right to change prices at any time, but this will not affect any order that has already been accepted by us.

• Payment: Payment must be made at the time of ordering. We accept all major credit/debit cards and any other payment methods clearly advertised on the website. By submitting payment, you confirm that the payment method is yours.

8. Shipping, Delivery, and Returns

Our shipping policy, including details of our carriers (Royal Mail Tracked 24 and Tracked 48) and delivery timescales, is incorporated into these Terms by reference.

• Returns: You have the right to cancel your order within 14 days of receiving your Goods in accordance with the Consumer Contracts Regulations 2013, provided the Goods are unopened, unused, and in their original packaging. However, please note that for hygiene reasons, we cannot accept returns of any product that has been opened or tampered with. For full details, please see our separate [Refund and Returns Policy Link].

9. Intellectual Property

Unless otherwise stated, Gut Factor Ltd and/or its licensors own the intellectual property rights for all material on GutFactor.co.uk, including but not limited to text, graphics, logos, images, and software. All intellectual property rights are reserved.
You may view and/or print pages from the website for your own personal use subject to restrictions set in these terms and conditions. You must not:

• Republish material from this website.

• Sell, rent, or sub-license material from the website.

• Reproduce, duplicate, or copy material from the website for commercial purposes.

10. User Content

In these terms and conditions, “Your Content” shall mean any audio, video, text, images, or other material you choose to display on this website (e.g., product reviews). By displaying Your Content, you grant Gut Factor Ltd a non-exclusive, worldwide, irrevocable, royalty-free license to use, reproduce, and adapt it for the purposes of operating and promoting our website.
Your Content must be your own and must not be defamatory, offensive, or infringe on the rights of any third party. We reserve the right to remove any Content we deem inappropriate.

11. Limitation of Liability

To the maximum extent permitted by law, Gut Factor Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use our products or website.

• Any conduct or content of any third party on the website.

• Unauthorized access, use, or alteration of your transmissions or content.

• Reliance on any health or nutritional information provided on the site.

Our total liability to you for any claim arising out of or relating to these Terms or our products shall not exceed the amount you paid to us for the product giving rise to the claim.

We do not exclude or limit our liability for death or personal injury arising from our negligence, nor for fraud or fraudulent misrepresentation.

12. Indemnification

You agree to indemnify, defend, and hold harmless Gut Factor Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

13. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies and terms of service. We have no responsibility or liability for the content and activities of these linked sites.

14. Privacy and Data Protection

Your submission of personal information through the store is governed by our Privacy Policy. Please review this to understand our privacy practices.

15. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, and you submit to the exclusive jurisdiction of the courts located in England and Wales for the resolution of any disputes.

16. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

17. Contact Information

Questions about the Terms and Conditions should be sent to us at [Insert Email Address]